FAQ's

Frequently Asked Questions

Before doing anything, our team will contact you via email, call or WhatsApp

You can upload artwork at checkout, or email it at prestigeawardstt@gmail.com

Layout is sent within 3 to 5 business days depending on busy periods, or less than 24hrs for rush orders.

It can take up to 24 hours after placing your order to receive an "Email Order Confirmation" from Customer Service confirming that your order has been processed.

The Email Confirmation will include details about your order.

Please review all the information stated for accuracy and contact our Customer Service Department immediately with any questions.

Our engraving on glass awards starts at $150 however depending on the order size it is subject to increase or decrease.

Due to our rapid processing time, it is very difficult to add to or change your order. If a change is necessary, please email one of our helpful representatives at prestigeawardstt@gmail.com

If you need to report a defective award or to return an award(s), please contact our customer service team as all returns and damaged items must be authorized for tracking purposes.
  • We must be notified of pending returns within 7 business days of the order delivery date.
  • Custom Awards, Custom Logo Items, Glass Plaques, Crystal Awards, Engraved Plates,  Glassware, and Shipping Charges are NON-REFUNDABLE.